Customer Experience (Cx) as a competitive advantage
Unlock your company's potential with our consulting services
About Cx Omics
Our Vision
At Cx Omics, our vision is to be the leading Customer Experience (Cx) consulting firm in the industry. We aim to achieve this by constantly innovating and providing exceptional services that exceed our clients' expectations.
Our Team
Our team comprises of highly skilled engineers, scientists, and data scientists with extensive experience in various companies like Illumina, PacBio, Deepcell, 10x Genomics, ThermoFisher, Freenome, etc. We are committed to delivering quality professional services to our clients and helping them achieve their business and Cx goals.
Our Approach
We take a Voice of Customer (VOC) approach to consulting, where we have customer's feedback spanning decades and use advanced analytics and technology to provide insights that drive best in class Cx decisions. Our approach is highly customizable to meet the unique needs of each client.
Our Professional Services
Our combined 100+ years of Omics experience in various leadership roles allows us as subject matter experts (SME) to offer professional services in the following areas:
- Field Service (FSE)
- Field Applications (FAS)
- Customer Service
- Sales Operations
- Technical Support and Call Center
- Product Transfer
- CRM implementation (Salesforce, ZenDesk, Jira, etc.)
- New Product Introductions (NPI) and Product Development Process (PDP)
- Service and Support Business Unit P&L
- Marketing
- HR/People/Recruiting
- Finance
- And, International Distributor Planning and Execution; have Distributor contacts in Japan, Korea, Latin America, and EMEA.
Book an appointment to explore options: https://calendly.com/andy-cxomics/30min
Contact Us
Better yet, see us in person!
We love our customers, so feel free to visit during normal business hours. Or, book an introductory appointment by clicking on this link: https://calendly.com/andy-cxomics/30min
Hours
Today | Closed |
